A COMPREHENSIVE MENU OF RESEARCH PRODUCTS & SERVICES

Industry Benchmarking

We base our industry benchmark reports on thousands of consumer surveys.

Call Center Review

We evaluate your call center on 98 best practices and recommend improvements.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Social Media Research

Oleg Figlin offers social media benchmarking and shopper experience assessment.

Mystery Shopping

Oleg Figlin uses unbiased third-party shoppers to gather actionable data for you.

Competitor Benchmark

Find out how you compare to direct competitors and industry leaders.

Lifetime Value Analysis

Oleg Figlin analyzes your data to identify your most valuable customers.

Customer Studies

Receive a ranked and prioritized list of your customers’ wants and needs.